About me

I am a professional with over four years of experience as a Customer Service Representative and two years as a Data Analyst, where I developed strong communication, problem-solving, and analytical skills. Working closely with clients and data strengthened my attention to detail and results-driven mindset.

I am now transitioning into Graphic Design, Video Editing, and Website Design—combining my analytical background with creativity and visual storytelling. I am eager to grow in the creative industry and bring both structure and innovation to every project.

What I'm doing

  • design icon

    Graphics Designer

    The most modern and high-quality design made at a professional level.

  • Web development icon

    Video Editing

    High-quality editing of videos through Adobe Premiere Pro, Adobe After Effect and Capcut.

  • web development icon

    Web Development

    Professional development of websites and web applications.

  • customer service icon

    Customer Service

    I provide high-quality customer service and support for clients in various industries.

Resume

Education

  1. Our Lady of Sacred Heart College

    2016 — 2019

    Bachelor of Science in Information Technology

Experience

  1. Foundever (Customer Service Representative)

    2019 — 2022

    Provided customer support through phone, email, and chat. Resolved complaints, handled inquiries, and maintained high customer satisfaction ratings.

  2. Concentrix (Customer Service Representative)

    2022 — 2023

    Provided customer support through chat and email. Mediated between buyers and sellers, resolving disputes and ensuring fair case resolution.

  3. Vantage Management Solutions (Sports Data Analyst)

    2023 — 2025

    Monitored live sports events across multiple data feeds and screens to track real-time performance and game developments. Analyzed match flow, scoring trends, and momentum shifts to accurately adjust betting odds and handicap lines. Ensured data accuracy and timely updates to maintain competitive and balanced market positioning.

  4. Tata Consultancy Services (Credit and Collections Agent)

    2025 — Present

    Managed high-volume credit and collections accounts, analyzing payment histories and resolving billing discrepancies. Negotiated structured repayment plans to reduce delinquency rates and improve recovery performance while consistently meeting KPIs.

My skills

  • Web design
    75%
  • Graphic design
    85%
  • Video Editing
    83%
  • Data Analysis
    85%
  • Customer Service
    90%
  • Financial Operation
    82%

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Contact

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